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Our support team is available during business hours and will be happy to answer your questions and requests. For more convenience, an online contact form is also available on our website.
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Your frequent questions
In the FAQ section, we answer your common questions about ocean shipping services so that you can make a more confident decision. This section is designed to clear all your doubts about the shipping process, delivery time, costs, insurance conditions and other important details. If you have a question that you can’t find the answer to here, our support team is always ready to answer you. Our goal is for you to use our services with peace of mind and complete information.
How long is the usual shipping time?
The duration of sea transportation depends on various factors, including the distance between origin and destination, weather conditions, and the type of goods. In general, shipping by sea may take from a few days to a few weeks. For example, shipping from Asia to Europe usually takes 20-30 days.
Are the goods insured during sea transportation?
Yes, most shipping companies offer insurance for goods. Marine insurance can cover risks such as damage, theft, or loss of goods. Customers can choose the appropriate insurance coverage based on the type of product and destination.
What kind of goods need sea transportation?
Due to its lower cost and high capacity, sea transportation is very suitable for various types of goods, including bulk goods such as machinery, raw materials, agricultural products, and industrial goods. Special containers are also available for goods that need to be transported under special conditions such as controlled temperature, such as food and pharmaceutical products.